Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

• Create an account or membership
• Book training sessions or consultations
• Subscribe to our newsletter
• Contact us through our website or phone
• Participate in fitness assessments

Fitness and Health Information

With your explicit consent, we may collect:

• Fitness goals and preferences
• Exercise history and performance data
• Body measurements for progress tracking
• Dietary preferences (for nutrition guidance)

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website information

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our fitness services
• Communicate with you about your membership and sessions
• Send you relevant fitness tips and program updates
• Process payments and maintain accurate records
• Ensure safety and security of our facilities
• Comply with legal obligations
• Analyze usage patterns to improve our website and services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our business, such as:

• Payment processing companies
• Email marketing platforms
• Equipment maintenance services
• Professional fitness consultants

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

Emergency Situations

We may share relevant information with emergency services if there's a serious safety concern during training sessions.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data storage with encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection practices
• Secure payment processing systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You can request a copy of your data in a commonly used format.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Marketing Communications

You can opt out of marketing communications at any time by clicking unsubscribe links or contacting us directly.

Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie preference center.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

For users aged 16-18, we require parental consent before collecting personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data according to applicable privacy laws.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain your consent for significant changes if required by law